Shipping Policy

1. Delivery areas

We ship to the delivery address provided during checkout. Please ensure your shipping information is accurate and complete to avoid delays.

2. Shipping costs

• Free shipping on all orders of R1,000 or more.
• For orders below R1,000, shipping charges are calculated at checkout using Bob Go courier rates.

3. Delivery times

• Standard delivery time is 1 to 2 business days from the date your order is dispatched.
• Delivery times may vary slightly depending on your location and courier availability.

4. Warranty returns

If you need to return a product under warranty:

• Return shipping is completely free of charge.
• We will arrange for a courier to collect the package from you.
• The customer is responsible for securely packaging the item before collection.
• Collection and return freight costs will be covered by us.

5. Return collection address

Warranty returns are processed from the following collection facility:

6. Contact us

If you have any questions regarding shipping, delivery, or warranty returns, please contact our support team for assistance at info@trinityglobal.co.za.