Trinity Global · Limitless IOT
Version: 1.1 · Effective date: 17 August 2026 · Last updated: 17 August 2026 · Website: trinityglobal.co.za · Email: info@trinityglobal.co.za
It is the profound business and aim of Trinity Global / Limitless IOT to provide quality products and services to customers who desire to acquire proficiency in the field known as Internet of Things (IOT).
In this document, unless specifically otherwise indicated:
1.1 These Terms and Conditions (“Terms”) regulate the legal relationship between:
Trinity Global, including its applicable divisions, subsidiaries, brands and associated entities, including Limitless IOT (“Trinity”, “Limitless IOT”, “TG”, “we”, “us” or “our”);
and
the person or legal entity purchasing, accessing, licensing, subscribing to or otherwise using any Product or Service (“Customer”, “you” or “your”).
1.2 The principal business address of Trinity Global / Limitless IOT is:
46 Pope Ellis Road
Ashburton
Pietermaritzburg
KZN
South Africa
Email: info@trinityglobal.co.za
1.3 These Terms apply to all Products and Services supplied by us unless expressly replaced or supplemented by a written agreement signed by authorised representatives of both parties.
1.4 Product-specific terms, quotations, invoices, statements of work, Service Level Agreements (“SLAs”), licences, warranties and other written agreements may supplement these Terms.
1.5 If there is an inconsistency between these Terms and a separately signed written agreement, the signed agreement shall prevail to the extent of the inconsistency.
1.6 Where the Customer is a consumer protected by mandatory provisions of South African law, those provisions shall prevail over any inconsistent provision of these Terms.
For purposes of these Terms:
2.1 “Application” means any mobile, web, desktop or other software application developed, owned, operated or licensed by us.
2.2 “Business Customer” means a Customer acquiring Products or Services wholly or predominantly for business purposes.
2.3 “Customer Data” means information, data, records, configurations, content, measurements, telemetry and other information submitted by, collected for or generated on behalf of the Customer through the Services.
2.4 “Device” means any IoT device, sensor, gateway, controller, monitoring unit, communications device, hardware component or other equipment supplied, manufactured, designed, developed or distributed by us.
2.5 “Documentation” means technical documentation, user manuals, specifications, installation instructions and other documentation supplied with a Product or Service.
2.6 “Intellectual Property” includes all patents, designs, copyright, trademarks, trade names, domain names, trade secrets, know-how, source code, object code, firmware, algorithms, databases, schematics, designs, inventions, specifications and other intellectual-property rights.
2.7 “IoT Platform” means any software, cloud, dashboard, monitoring, analytics, device-management or device-control platform provided by us.
2.8 “Product” means any hardware, Device, software, equipment, component or other product supplied by us.
2.9 “Services” means all services provided by us, including software development, hardware development, manufacturing, data collection, data processing, hosting, monitoring, support, maintenance, integration, device management and related services.
2.10 “SLA” means a written Service Level Agreement governing recurring or managed Services.
2.11 “Third-Party Provider” means an independent third party providing delivery, telecommunications, cloud hosting, payment processing, manufacturing, logistics, software, marketplace, connectivity or other services.
3.1 By:
you acknowledge that you have read and accepted these Terms.
3.2 Where the Customer is a juristic person, the person accepting these Terms warrants that they have authority to bind that juristic person.
3.3 If you do not agree to these Terms, you must not access or use the relevant Services or Products.
4.1 We may provide:
4.2 The specific scope of any Product or Service shall be determined by the applicable order, quotation, specification, SLA or statement of work.
5.1 A quotation issued by us is valid for the period stated in the quotation.
5.2 Unless expressly stated otherwise, a quotation does not constitute acceptance of an order.
5.3 We reserve the right to reject an order.
5.4 An order becomes binding when accepted by us or when we commence performance, whichever occurs first, subject to applicable law.
5.5 Custom Products and development work may only commence after receipt of any required deposit, approval, specification or other prerequisite.
5.6 The Customer is responsible for reviewing specifications, quantities, technical requirements and other order details before confirming an order.
6.1 All prices shall be stated in South African Rand unless otherwise specified.
6.2 VAT shall be charged where legally applicable.
6.3 Unless expressly included, the Customer shall be responsible for applicable:
6.4 We may amend prices for future purchases.
6.5 A price applicable to an accepted and paid order will not be retrospectively increased except where permitted by law.
7.1 Payment must be made in accordance with the applicable quotation, invoice, order, subscription or SLA.
7.2 We may require full payment before dispatch of Products.
7.3 We may require deposits or milestone payments for custom development or manufacturing.
7.4 Payment obligations are independent of the Customer’s use of the Product or Service unless otherwise expressly agreed.
7.5 A Customer may not withhold payment or set off amounts allegedly owed by us unless permitted by law or expressly agreed in writing.
7.6 Where a payment is reversed, dishonoured or otherwise fails, the Customer remains liable for the amount due.
8.1 Where an SLA or subscription requires recurring payments, the Customer authorises us or our authorised payment processor to process the agreed recurring payment.
8.2 The applicable:
shall be specified in the relevant SLA or order.
8.3 The Customer must ensure that sufficient funds are available.
8.4 A failed debit order does not extinguish the underlying debt.
8.5 We may suspend Services for material non-payment after providing any notice required by law or the applicable agreement.
8.6 Cancellation of a debit-order instruction does not, by itself, terminate an underlying contractual commitment.
8.7 Nothing in this clause limits a statutory cancellation right.
9.1 Recurring Services may be governed by a separate SLA.
9.2 The SLA may specify:
9.3 Unless expressly agreed otherwise, service levels do not constitute guarantees that every Device or Service will operate continuously without interruption.
9.4 Service levels may be affected by third-party infrastructure, telecommunications networks, power supply, internet availability and Customer equipment.
10.1 Products may be delivered through independent third-party courier and logistics providers.
10.2 Delivery dates are estimates unless expressly guaranteed in writing.
10.3 We shall not be responsible for delays caused by Third-Party Providers or circumstances beyond our reasonable control, subject to any mandatory statutory rights.
10.4 The Customer must provide an accurate delivery address and contact information.
10.5 The Customer must inspect Products within a reasonable period after delivery and notify us of apparent damage, shortages or incorrect Products.
10.6 Nothing in this clause limits statutory rights concerning delivery, defective goods or risk.
11.1 Where a Product is marketed as “plug-and-play”, this means that it has been designed to simplify installation and configuration under the conditions specified in its Documentation.
11.2 Plug-and-play functionality does not guarantee operation under every environmental or network condition.
11.3 Successful operation may depend upon:
11.4 The Customer is responsible for ensuring that its premises and infrastructure satisfy the Product’s technical requirements.
12.1 Hardware Products shall be subject to the applicable statutory warranties and any additional written warranty expressly supplied with the Product. See also our Warranty and Returns Policy.
12.2 Nothing in these Terms excludes or limits a statutory right that cannot lawfully be excluded.
12.3 A warranty claim may require:
12.4 A warranty may not apply to damage caused by:
to the extent permitted by law.
13.1 Return requests must be submitted to info@trinityglobal.co.za.
13.2 The Customer must provide sufficient information to enable us to identify the transaction.
13.3 Returned Products may be inspected and tested.
13.4 Where a return is based on a defect, statutory consumer remedies shall apply where applicable.
13.5 Custom-made, personalised or specially manufactured Products may be subject to different return conditions where permitted by law.
13.6 Nothing in these Terms removes statutory rights relating to defective, unsafe or unsuitable goods.
14.1 Customers may request cancellation by contacting info@trinityglobal.co.za.
14.2 For electronic transactions, cancellation rights prescribed by the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) shall apply where applicable. ECTA requires online suppliers to provide specified information to consumers and, in certain circumstances, provides cancellation rights where prescribed requirements are not met.
14.3 Where a separate contractual cancellation period is offered, that period shall apply subject to mandatory statutory rights.
14.4 Cancellation of an SLA does not retrospectively cancel amounts already properly incurred.
14.5 Any early-termination charges must comply with applicable South African law.
15.1 Subject to statutory rights, our commercial refund policy permits eligible refund requests to be submitted within two (2) months of the applicable purchase or transaction.
15.2 Refund requests must be submitted to info@trinityglobal.co.za.
15.3 The request must include:
15.4 Approved refunds shall ordinarily be processed through the original payment method where reasonably possible.
15.5 The two-month commercial refund period does not limit any refund, cancellation, replacement, repair or other remedy which a Customer has under mandatory applicable law.
16.1 Unless expressly agreed otherwise, software supplied by us is licensed, not sold.
16.2 Subject to payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable and revocable licence to use the software for its intended purpose.
16.3 The Customer shall not:
17.1 All Intellectual Property owned or developed by Trinity Global or Limitless IOT before, during or independently of a Customer project remains our property unless expressly transferred in a written agreement.
17.2 Payment for a Product or Service does not automatically transfer ownership of:
17.3 Custom-development Intellectual Property shall be governed by the applicable development agreement or statement of work.
17.4 Unless expressly agreed otherwise, we retain the right to reuse general concepts, techniques, know-how, frameworks and non-Customer-specific technology developed during a project.
18.1 The Customer warrants that it owns or has lawful rights to all material supplied to us.
18.2 The Customer indemnifies us, to the extent permitted by law, against third-party claims arising from the Customer’s unlawful use of material, designs, data or Intellectual Property supplied to us.
19.1 Custom hardware development shall be governed by agreed specifications.
19.2 Changes to specifications after approval may result in additional fees and revised timelines.
19.3 Prototype performance may differ from production performance.
19.4 Unless expressly guaranteed, development estimates are not guarantees of production quantities, delivery dates or commercial performance.
19.5 Regulatory certification, approvals, radio-frequency approvals, telecommunications approvals and other regulatory requirements shall be allocated between the parties in the applicable project agreement.
20.1 Manufacturing quantities, specifications, tooling, component requirements, quality standards and delivery dates shall be determined by the applicable manufacturing agreement or order.
20.2 We may use third-party manufacturers and component suppliers.
20.3 Component shortages, supplier failures, semiconductor shortages, logistics disruptions, exchange-rate movements and other supply-chain circumstances may affect delivery.
20.4 Where the Customer supplies designs or specifications, the Customer warrants that it has the right to use them.
21.1 The Device-control platform may permit remote monitoring, configuration or control of connected Devices.
21.2 Remote control depends on infrastructure that may include telecommunications networks, internet connections, cloud systems and electricity.
21.3 We do not warrant uninterrupted remote control.
21.4 Unless expressly agreed in writing, the Services must not be used as the sole safety mechanism for systems where failure could reasonably result in death, serious injury, environmental catastrophe or significant property damage.
22.1 Devices may collect telemetry, operational information, measurements, location information, usage information and other data.
22.2 The precise data collected depends upon the Device, configuration and Service.
22.3 The Customer is responsible for ensuring that it has lawful authority to deploy Devices and collect personal information from persons or property under its control.
23.1 Subject to our rights under these Terms, the Customer retains ownership of Customer Data.
23.2 The Customer grants us a limited licence to host, transmit, process, analyse and otherwise use Customer Data to the extent reasonably necessary to provide the Services.
23.3 We may use aggregated and appropriately anonymised information for analytics, security, research, product improvement and development.
23.4 The Customer remains responsible for the accuracy and legality of Customer Data supplied to us.
24.1 We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”). The Information Regulator confirms that POPIA establishes minimum requirements for lawful processing of personal information by public and private bodies.
24.2 Personal information may be processed for:
24.3 We may appoint authorised operators and service providers to process personal information on our behalf.
24.4 Where required, additional data-processing agreements may apply.
24.5 Our Privacy Policy forms part of the contractual framework applicable to personal-information processing.
25.1 We shall implement reasonable technical and organisational safeguards appropriate to the nature of information processed.
25.2 No internet-connected system can be guaranteed to be completely secure.
25.3 Customers must protect:
25.4 The Customer must immediately notify us of suspected compromise.
26.1 Our Services may depend upon Third-Party Providers.
26.2 These may include:
26.3 We are not responsible for the acts or omissions of independent Third-Party Providers except to the extent that applicable law provides otherwise.
26.4 Third-party services may be subject to their own terms.
27.1 IoT Devices may rely on cellular, Wi-Fi, internet or other communications networks.
27.2 We do not control third-party telecommunications networks.
27.3 Coverage, network availability, bandwidth, latency and network policies may affect Device performance.
27.4 A telecommunications outage does not necessarily constitute a failure of the Device or our software.
The Customer shall not:
29.1 We may suspend access where reasonably necessary because of:
29.2 Where practicable, we shall provide notice before suspension.
29.3 Suspension does not extinguish amounts already due.
30.1 Each party shall protect confidential information received from the other party.
30.2 Confidential information may only be used for purposes connected with the contractual relationship.
30.3 This obligation does not apply to information that:
30.4 Confidentiality obligations survive termination.
31.1 Except where expressly provided or required by law, Products and Services are supplied for their stated purpose and subject to their Documentation.
31.2 We do not warrant that:
31.3 No exclusion in these Terms applies to a warranty or consumer right that cannot lawfully be excluded.
32.1 Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.
32.2 Subject to clause 32.1, we shall not be liable for indirect, consequential, special or incidental losses, including loss of profit, revenue, business opportunity or anticipated savings.
32.3 We shall not be liable for loss arising from:
32.4 Nothing in these Terms excludes liability for fraud, wilful misconduct, gross negligence or any liability which may not lawfully be excluded.
33.1 To the extent permitted by law, the Customer indemnifies us against third-party claims arising directly from:
33.2 This indemnity does not apply to the extent that the claim resulted from our own conduct for which liability cannot lawfully be excluded.
34.1 Neither party shall be liable for delay or failure caused by circumstances beyond its reasonable control.
34.2 Such circumstances may include:
34.3 The affected party shall take reasonable steps to mitigate the effects.
35.1 A party may terminate a contractual relationship where the other party commits a material breach and fails to remedy that breach within a reasonable period after receiving written notice, unless immediate termination is legally justified.
35.2 We may terminate or suspend access where continued operation would create a material security, legal or operational risk.
35.3 Termination shall not affect accrued rights.
35.4 Amounts properly due before termination remain payable.
35.5 Customer licences may terminate where the underlying subscription or licence terminates.
Upon termination:
Electronic communications and transactions may be used to conclude agreements between the parties.
The ECTA regulates electronic transactions in South Africa and includes requirements concerning online supplier information, electronic contracting and consumer cancellation rights.
Electronic records may be retained as evidence of transactions where legally permissible.
We may send transactional communications required to administer Products and Services.
Direct marketing communications shall be conducted subject to applicable law.
Customers may exercise applicable opt-out rights.
The Customer shall not:
40.1 Each party shall comply with laws applicable to its activities.
40.2 The Customer is responsible for obtaining licences, permissions or approvals required for its particular use of Products and Services unless expressly agreed otherwise.
40.3 Where Products incorporate telecommunications or radio functionality, applicable regulatory requirements may apply.
41.1 The parties shall endeavour to resolve disputes through good-faith negotiation.
41.2 A dispute should first be submitted in writing to info@trinityglobal.co.za.
41.3 Nothing in this clause prevents a consumer from exercising a statutory right to approach an applicable regulator, ombud, tribunal or other dispute-resolution body. This includes making use of an accredited mediator rather than court action. Mediation will only be entered into if and when there is no other pending litigation and on condition that both parties agree:
41.4 Subject to mandatory statutory jurisdiction, the appropriate courts of the Republic of South Africa shall have jurisdiction.
These Terms shall be governed by, interpreted and subject to the laws of the Republic of South Africa.
43.1 Legal notices to us must be sent to info@trinityglobal.co.za and, where required, to:
46 Pope Ellis Road
Ashburton
Pietermaritzburg
KwaZulu-Natal
South Africa
43.2 The Customer must maintain accurate contact information.
44.1 The Customer may not transfer or assign its rights or obligations without our prior written consent, except where such restriction is prohibited by law.
44.2 We may assign or transfer our rights and obligations to an affiliated entity, successor or purchaser of the relevant business, subject to applicable law.
We may appoint subcontractors and Third-Party Providers to perform portions of the Services.
We remain responsible for our contractual obligations to the extent required by law and the applicable agreement.
If any provision is found invalid or unenforceable, it shall be severed or modified to the minimum extent necessary, without affecting the remaining provisions.
Failure to enforce any provision does not constitute a waiver of that provision.
These Terms, together with the applicable quotation, order, SLA, statement of work, Product documentation, licence and Privacy Policy, constitute the agreement between the parties concerning the relevant transaction.
We may update these Terms from time to time.
The version applicable to an existing transaction shall be determined in accordance with applicable law and the contractual relationship.
Material changes affecting existing Customers shall be communicated where legally required.
By placing an order, making payment, accepting an SLA, creating an account or using the Services, the Customer acknowledges that:
Supplier: Trinity Global / Limitless IOT
Physical address:
46 Pope Ellis Road
Ashburton
Pietermaritzburg
KwaZulu-Natal
South Africa
Email:
info@trinityglobal.co.za
Website:
www.trinityglobal.co.za
Information Officers:
Marius Radyn —
marius.radyn@trinityglobal.co.za
Marcus Elliot —
marcus.elliot@trinityglobal.co.za
For each SLA, the applicable agreement should specify:
Each Product order should specify, where applicable:
Customers are advised that IoT Products may depend upon electricity, internet connectivity, cellular networks, cloud infrastructure and third-party systems.
Accordingly, Customers must not use the Products as the sole safety mechanism for applications where failure could result in death, serious injury, substantial property damage or other catastrophic consequences unless expressly designed, certified and contracted for that purpose.